Social Inbox

Every comment, in one inbox

Stop hopping between six apps to keep up with your audience. Kadenzo pulls the comments from all your connected accounts into a single feed, uses AI to surface the ones that actually need you, and lets you reply, with saved replies and AI-drafted responses.

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How it works

Four steps from idea to live — and the last one runs without you.

Step 1

Connect your accounts

Link the accounts you already post from: Instagram, Facebook, YouTube, Threads, Bluesky, and Telegram. Comments start flowing into your inbox on their own. No new logins, no browser extensions, no copy-pasting between tabs.

Connected
Instagram comments
Facebook Page comments
YouTube · Threads · Bluesky
Step 2

AI sorts every comment

The moment a comment lands, AI reads its sentiment and sorts it into a type: question, complaint, praise, or spam. A one-click “Needs attention” filter collapses the whole inbox down to the negatives and unanswered questions, so you spend your time where it counts instead of scrolling a firehose.

Auto-sorted
?Question · needs a reply
!Complaint · reply first
♥Praise · amplify it
Step 3

Reply in the thread

Open any comment and see the whole conversation: the post, every reply, and your own responses in context. Fire back with a saved reply for the questions you answer a hundred times, or let AI draft an on-brand response you tweak and send in seconds.

Reply tools
⚡Saved replies
✨Draft with AI
↩Send in one click
Step 4

Clear to inbox zero

Mark handled comments Done to clear them from your queue. An empty inbox means every comment has been dealt with. Filter the whole thing by a single account or an entire client so nothing slips, whether you run one profile or forty.

Triage
→Open · needs a human
✓Replied · answered
▦Done · cleared

What you get

One inbox, every network

Instagram, Facebook, YouTube, Threads, Bluesky, and Telegram comments collect in a single feed, the places your audience actually talks to you, without six browser tabs open.

AI triage and “needs attention”

Every comment is auto-scored for sentiment and type. Negative comments, questions, and complaints float to the top, so you never miss the ones that matter, or waste time on the ones that don't.

Threaded conversations

See the full thread (the post, every reply, and yours) in one view. No more guessing what someone is replying to or losing the plot across nested comments.

Saved replies and AI drafts

Answer FAQs instantly with reusable saved replies, or generate an on-brand response with one click. Reply in seconds, not minutes, while still sounding like you.

Filter by client or account

Narrow the whole inbox to one account or an entire client profile. Agencies triage one brand at a time; solo creators zero in on one platform. It scales with you.

Near-real-time delivery

Instagram and Facebook comments arrive within seconds, with a background check as a safety net so nothing is ever lost. The moment someone comments, you know.

Kadenzo vs Jumping between apps

Jumping between apps
Every network's comments in one feed
Instagram, Facebook, YouTube, Threads, Bluesky, Telegram
One app each
AI sentiment + type triage
“Needs attention” priority filter
Threaded conversation view
Partial
Saved replies
AI-drafted responses
Filter by client or account
Apps open to keep up
One
Six

The thinking

The comments don't stop just because you closed the app

A growing account earns comments faster than you can chase them: a question at breakfast, a complaint mid-launch, a lead buried under a wall of emoji. Native notifications catch a slice of it, scattered across six apps.

You can't reply to a comment you never saw, and “later” is where good comments go to die.

Kadenzo's Social Inbox ends that. Every comment from every connected account lands in one feed, grouped by the post it belongs to and sorted by what needs you most.

This is your own accounts and the comments left on your own posts. Not scraping, not surveilling anyone.

Social Inbox
Needs attention · 3
maria.kQuestion2m

Do you ship to Canada? 🇨🇦

Yes — we ship worldwide! Here's the…
AI
Tom ReyesComplaint8m

Order still hasn't arrived — getting frustrated.

designdailyPraise1h

This tutorial saved me hours. Thank you!!

Who it's for

Keep up with a growing audience solo

One person can't refresh six apps all day. Let every comment collect in one feed, let AI surface the real questions and complaints, and clear them in a single sitting instead of missing half.

Solo creators

Every client's comments from one login

Manage each client's inbox alongside their scheduling and listening. No per-seat inbox fees. Filter by client, triage to zero, and turn how fast you reply into a deliverable you can point to.

Agencies

Turn comments into customers

Catch the questions about hours, pricing, and availability the moment they land, and answer with a saved reply. No full-time social hire required to look responsive.

Small & local businesses

Frequently asked

Which platforms does the Social Inbox cover?

Instagram, Facebook, YouTube, Threads, Bluesky, and Telegram comments, all in one feed. These are the networks where your audience leaves comments you can read and reply to through official access, so you're managing real conversations on your own posts, not scraped data.

What does the AI triage actually do?

Every incoming comment is scored for sentiment (positive, negative, neutral, or mixed) and classified by type (question, complaint, praise, or spam). The key signal shows as a badge in the feed, and a one-click “Needs attention” filter surfaces the comments that genuinely need a human (negatives, questions, and complaints) first.

How quickly do comments show up?

Instagram and Facebook comments arrive within seconds, with a background check as a safety net so an event is never lost. The other networks refresh on a fast cadence. Either way comments are de-duplicated, so nothing is double-counted or missed.

Can I reply without leaving Kadenzo?

Yes. Open any comment to see the full threaded conversation and reply inline, with a saved reply for common questions or an AI-drafted response you can edit. Your reply posts straight back to the network and appears in the thread right away.

Does it work for agencies with multiple clients?

It's built for it. Every comment is tagged with its account, and you can filter the whole inbox by a single account or an entire client profile. Triage one brand to inbox zero, then move to the next. All from one login, with no per-seat inbox fees.

Which plans include the Social Inbox?

Every plan, including the free one. Unlike tools that gate comment management behind their most expensive tier, Kadenzo makes the inbox available to everyone from day one.

Guides & reading

Go deeper on the thinking behind Social Inbox.

How to Increase Social Media Engagement (Beyond Posting More)Engagement is two-way: what a post asks, and how fast you reply back.Social Media Community Management: A Practical GuideTurn a following that watches you into a community that talks back.How to Handle Negative Comments on Social MediaTriage, hide, and de-escalate in the comments without feeding trolls.

Works well with

Social ListeningListening hears what's said about you; the inbox answers the comments on your own posts.First Comment AutomationSeed the conversation, then manage the replies it earns.Client ProfilesFilter the inbox down to the client whose comments you're triaging.Team WorkflowsRoute comments that need a reply through your team.

Every comment, in one inbox.

Put social inbox to work in your calendar — start a 7-day trial, cancel anytime.

Start your 7-day trial